We recently did a network upgrade where we upgraded from Windows server SBS 2003 to Windows server SBS 2011. Client was using TimeClock Plus 4 to manage employee attendance which was successfully moved to the new server. There was no problem in accessing the old data or pulling out any reports and users were able to punch in/out normally. The issue surfaced when the supervisor tried to manually update the timesheet for an employee and the system didn’t allow that. Timeclock works in client server configuration where the server application is installed on the server and the folder is shared so that users could install the client application and mark their timesheets which happens on the shared folder on the server.
After reinstalling and reconfiguring, it still didn’t work. Here is what was happening:
- Supervisor was able to edit the timesheet when done on remote desktop of the server and the changes were showing while accessing it elsewhere.
- Supervisor was not able to edit when opened from shared folder.
- The network share permissions were given to everyone.
I figured out that somehow the software is not able to edit the files from any other machine but the server (where we were connecting using remote desktop and administrator account) so changing the NTFS permissions was worth a try and VOILA! it worked.
I was able to fix the issue by adding the windows username of the supervisor to security tab of the shared folder. The issue occurred as the user did have full Share rights but no NTFS rights.
Dell purchased Appassure early this year and came up with Dell AppAssure 5 as the latest version with a name change from Replay to Dell Appassure. The one thing which would make it a preferred choice among other products in the same category is “Live Recovery“.
Live recovery empowers you to access the mission critical applications and data instantly while rest of the data is being recovered. What it means is, lets suppose somehow everything on your server or data store is lost. If you have had Appassure protection, you would be able to access all your data in minutes using this DR(Disaster recovery) solution. Now, you have access to 2 TB of data but it would take some time to copy it over to a new location since all the data is compressed and stored in its own patented container format. What if you need immediate access to your project files you were working on? Well, all you have to do is to start the recovery process and AppAssure will first show you the whole directory structure almost instantly and will start copying the actual data in the background. You can then navigate your way to the folder or the files you want and copy it to another location or launch it if its an executable file. AppAssure will recover that file/folder first and keep recovering the rest of the data in the background. You can very well imagine how useful this could prove to be in a situation like that.
I was so impressed with it that I registered myself on http://license.appassure.com and downloaded a trial to try my hands on it. I will add more articles regarding installation and implementation of AppAssure in coming days.
Image source: www.appassure.com